Privacy Policy

At Alpha CNC Group, we are committed to protecting your personal information and handling it responsibly in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your information.

📝 1. Information We Collect

We collect personal and business information necessary to provide products, services, and technical support. This may include:

• Name
• Business name or company details
• Delivery and billing address
• Email address
• Phone number
• Order and payment details
• Machine serial numbers (for warranty registration)
• Support messages and service logs
• Website usage data (cookies, IP address, browser type)

We do not store full credit card details — all payments are processed securely via encrypted third-party gateways such as Shopify Payments, PayPal, or credit card processors.

🎯 2. How We Use Your Information

We use the information we collect to:

• Process and deliver orders
• Provide warranty, technical support, and after-sales service
• Improve our products and services
• Contact you regarding service updates or machine maintenance
• Respond to enquiries
• Verify your identity for purchases or service requests
• Send marketing communications (only with your consent)

📤 3. Sharing Your Information

We do not sell or trade your personal information. We may share information with trusted third parties for operational purposes:

• Shipping carriers and freight companies
• Payment gateways (Shopify Payments, PayPal, etc.)
• Financing and leasing partners (if requested)
• Our technicians or service partners for on-site repairs
• IT and analytics providers (Shopify, Google Analytics)

All third-party service providers are required to keep your information confidential and secure.

🔐 4. How We Store & Protect Your Data

Your personal information is stored securely using Shopify’s encrypted servers and industry-standard safeguards. We protect your data through:

• Secure encrypted checkout
• Restricted access for internal staff
• Regular security audits
• Data minimisation (only storing essential data)
• Encrypted communication channels (HTTPS)

🍪 5. Cookies & Website Tracking

Our website uses cookies to:

• Improve browsing experience
• Remember your preferences
• Analyse site traffic and performance
• Support marketing and advertising

You may choose to disable cookies in your browser, but some features of our site may not function properly.

✈️ 6. International Data Transfers

Some service providers ( e.g., Shopify, Google ) may store data in servers located outside Australia. We ensure these providers follow strict privacy and security standards aligned with the APPs.

📧 7. Marketing Communications

You may receive emails about:

• Order updates
• Service and maintenance reminders
• Product launches and promotions (if subscribed)

You can unsubscribe anytime using the link in our emails or by contacting us directly.

🛠️ 8. Accessing or Updating Your Information

You may request:

• Access to the personal information we hold
• Corrections to any inaccurate or outdated information
• Deletion of personal data (except order records required by law)

Contact us at: info@alphacnc.com.au

⚖️ 9. Legal Obligations

We may disclose your information if required by:

• Australian law
• Court orders or legal processes
• Customs or border security (for imported/exported goods)

📞 10. Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Alpha CNC Group
📧 info@alphacnc.com.au
📞 02 96836117
📍 Sydney Warehouse, NSW

🔄 Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in legislation or business operations. The latest version will always be available on our website.