Terms of Service

Terms of Service

📄 Alpha CNC Group — Terms of Service

Welcome to Alpha CNC Group. By accessing our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

These Terms of Service apply to all users of this site, including customers, visitors, vendors, and merchants. By visiting our site or purchasing from us, you agree to be bound by these terms. Alpha CNC Group reserves the right to update or change these Terms at any time. The most current version will always be posted on our website.

2. Eligibility

By using our website, you confirm that you:
  • Are at least 18 years old
  • Have the authority to enter into a legally binding agreement
  • Are purchasing for business or personal use in compliance with Australian law

3. Product Information

We make every effort to display accurate product descriptions, specifications, images, and pricing. However:
  • Minor variations in specifications or appearance may occur
  • Machine performance may vary depending on installation, environment, and maintenance
  • Technical specifications may change without notice due to manufacturer updates
If you require exact technical details, please contact our team before purchase.

4. Pricing & Payments

All prices on our website are listed in Australian Dollars (AUD) and include GST unless stated otherwise. We accept various secure payment methods, including:
  • Credit/Debit cards
  • PayPal
  • Bank transfer
  • Financing & leasing options (if available)
Alpha CNC Group reserves the right to:
  • Change pricing at any time
  • Refuse any order due to pricing or availability errors
  • Cancel orders suspected of fraud

5. Orders & Availability

All orders are subject to availability. For CNC machines and large equipment:
  • Lead times may vary depending on stock and production schedules
  • Custom orders require full or partial prepayment
  • Order confirmation will be sent via email
We may cancel an order if:
  • The item is out of stock
  • Payment is not received
  • Incorrect or incomplete customer information is provided

6. Shipping & Delivery

By placing an order, you agree to our separate Shipping Policy. Key points include:
  • All items ship from our Sydney warehouse
  • Delivery times are estimates only
  • Heavy machinery may require forklift access or unloading equipment
  • Tailgate delivery may incur additional fees
Once the item leaves our warehouse, delivery is managed by third-party freight carriers.

7. Returns & Refunds

Our Refund Policy outlines detailed return conditions. Key points:
  • No change-of-mind returns for CNC machinery or special-order equipment
  • Small items may be returned if unused and approved
  • Damaged items must be reported within 48 hours
Refunds are only issued after inspection and approval.

8. Warranty & Technical Support

All CNC machines and equipment include manufacturer and Alpha CNC Group warranty support. Warranty includes:
  • Parts replacement for manufacturing defects
  • Remote technical support
  • On-site service where applicable
Warranty does not cover:
  • Wear items or consumables
  • Incorrect installation or electrical supply issues
  • Damage caused by misuse or unauthorized modifications
  • Lack of maintenance or operator error
For details, refer to our dedicated Warranty Policy.

9. User Accounts & Security

When creating an account with us:
  • You are responsible for maintaining the confidentiality of your login details
  • You must notify us immediately if unauthorized access occurs
  • You agree not to share your account credentials with others

10. Limitation of Liability

To the maximum extent permitted by law, Alpha CNC Group is not liable for:
  • Damages arising from misuse of machinery
  • Loss of production due to machine downtime
  • Incorrect installation not performed by qualified technicians
  • Any indirect, incidental, or consequential damages
  • Electrical supply issues (voltage, grounding, surge, wiring)
Our liability is limited to the repair or replacement of defective parts as covered under warranty.

11. Prohibited Uses

You may not use our website or products for:
  • Illegal or unauthorised activities
  • Reselling without permission
  • Uploading malware or harmful code
  • Interfering with website security or operations
  • False or misleading orders or information

12. Third-Party Services

Our website uses third-party providers such as Shopify, payment gateways, analytics tools, and freight companies. These providers have their own privacy and security policies. We are not responsible for third-party errors, interruptions, or service failures.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled in NSW courts or relevant tribunals.

14. Contact Information

For questions regarding these Terms:

Alpha CNC Group
📧 info@alphacnc.com.au
📞 02 96836117
📍 Sydney Warehouse, NSW