Shipping Policy

Shipping Policy

Alpha CNC Group — Shipping Policy (Australia-Wide Delivery)

📦 Australia-Wide Delivery From Our Sydney Warehouse

At Alpha CNC Group, we provide fast and reliable Australia-wide shipping for all spare parts, consumables and CNC machines. All orders are dispatched from our Sydney warehouse.

⏱️ 1. Dispatch & Processing Time

  • In-stock items: Dispatched within 1–2 business days
  • Laser machines, press brakes & large equipment: 3–7 business days (freight booking required)
  • Custom or special-order items: 5–10 business days
You will receive tracking details once your order has been shipped.

🚚 2. Estimated Delivery Timeframes

NSW Metro 1–3 business days
NSW Regional 2–5 business days
VIC / QLD Metro 2–5 business days
VIC / QLD Regional 3–7 business days
SA / TAS 3–7 business days
WA / NT 5–12 business days (longer for remote areas)
Delivery times are estimates and may vary depending on courier delays or peak periods.

🏗️ 3. Shipping Methods

We partner with trusted national carriers:
  • TNT / FedEx

💰 4. Shipping Costs

Shipping fees are calculated at checkout based on:
  • Weight & dimensions
  • Destination
  • Freight type
For CNC laser cutters, press brakes, tube lasers, or heavy machinery, a manual freight quote may be required. We will contact you if additional arrangements are needed.
 

📍 5. Delivery Requirements

To ensure safe delivery of machinery and heavy equipment:
  • A business address is recommended
  • Recipient must be available during business hours
  • Masonry equipment may require:
    • Forklift or unloading equipment
    • Accessible driveway or roller door
    • Clear unloading area
  • Tailgate delivery can be arranged (additional charges may apply)

🏢 6. Free Pickup (Sydney Warehouse)

Free warehouse pickup is available by appointment.

📍 Sydney, NSW
Pickup Hours: Monday–Friday, 9:00am – 4:30pm

We will notify you once your order is ready for collection.

⚠️ 7. Delivery Damage or Issues

If your order arrives damaged:
  1. Take clear photos of the box, packaging & product
  2. Keep all packaging materials
  3. Contact us within 24–48 hours:

📧 info@alphacnc.com.au
📞 02 96836117

We will arrange replacements or lodge a claim with the carrier.

📬 8. Incorrect Address or Missed Deliveries

If an incorrect address is provided or the order is returned to sender:
  • Re-delivery fees may apply
  • Shipping fees are non-refundable
Please double-check your details at checkout.

📞 9. Contact Us

For shipping questions or freight quotes:

Alpha CNC Group
📧 info@alphacnc.com.au
📞 02 96836117
📍 Sydney Warehouse, NSW

We are always here to assist with delivery, freight, and tracking updates.